Returns/Exchange

The Weaves (www.theweaves.in) endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. All our Products are strictly Dry Clean/Steam Press Only.

We do not accept any Returns except for Damaged/Defective/Wrong Products

Damaged/Defective/Wrong Supply of Goods
The customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.

In case of any discrepancy found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier. Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact us immediately if you open the packaging and discover that the item is damaged by email at admin@theweaves.in and whatsapp at +91 9306605059.

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact us on admin@theweaves.in on the same day of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.

Your purchase is eligible for return or exchange only if it meets the following conditions:

• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine quality/manufacturing defect.

Refund: Refund will only be processed after the product reaches our warehouse. It might take 10-12 days for the amount to return to origin source account. Return Courier charges are to be Borne by the Customer. Also any Product damages happening during the Return Transit will not be qualified for the Refund/Exchange.

Products damaged while/after being used do not qualify for a refund or replacement.

In case we are unable to replace the eligible damaged/defective product, we will refund back the order amount to you.

Exchange: Exchange requests are accepted if raised within 24 hours of receipt of product. Any request later than that for exchange or return will not be accepted. After the product has reached back to us then only the new product shall be dispatched for the exchange.

If your purchase meets our return criteria stated above, please contact our care team within 24 hours of delivery with the following information:

- Order number
- Delivery address
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.

The product must be received within 4-5 days from the date of advice by the Customer Service Department. Please ensure that the product you return is unused, unworn and along with original invoice, and in the same condition as you received it, in its original packaging & with original tags, for a refund or an exchange.

Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

Colors
We have made every effort to display the colors of our products that appear on this microsite as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Cancellation Policy
Please be aware once an order is placed, it cannot be cancelled.  

LIST OF NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS

• All orders placed are non-refundable and non-exchangeable 
• Custom made and Made to order products
• Altered products as per the specifications/measurements provided by you
• Products that are purchased in any sale/promotion

FINAL DECISION for any Return/Exchange/Order Cancellation is strictly reserved by the Management.