The Weaves

INDICATIVE DISPATCH AND DELIVERY TIME

  • All our products are stocked in our own warehouse and most of them are ready to ship.
  • We usually ship all orders within 3-4 business days. We will send you a shipping notification with the tracking information once the order is shipped.
  • Once shipped, it usually takes 4-6 business days* to deliver to most major cities in India and 5-12 business days to other cities depending on logistics availability.
  • International shipments usually take 6-8 business days* to deliver.

*Please note, however, that we do not offer guaranteed delivery time.

FREE SHIPPING IN INDIA

  • Free Shipping within India is available on all orders above Rs 2000.
  • On orders below Rs 2000, you pay a very nominal shipping charge based on weight.
  • For International shipping, please contact us for a shipping quote before placing the order.
  • The shipping will be chargeable for all products, if, under any offer.

Knots & Weaves

INDICATIVE DISPATCH AND DELIVERY TIME

  • Only few of our products are stocked in our own warehouse and most of them are made on order.
  • We usually ship ready products within 3-4 business days. For Custom Carpets/Rugs, it takes around 30-40 days to be made. We will send you a shipping notification with the tracking information once the order is shipped.
  • Once shipped, it usually takes 4-6 business days to deliver to most major cities in India and 5-12 business days to other cities depending on logistics availability.
  • International shipments usually take 6-8 business days to deliver.

*Please note, however, that we do not offer guaranteed delivery time.

FREE SHIPPING IN INDIA

  • Free Shipping within India is available on all orders above Rs 2000.
  • On orders below Rs. 2000, you pay a nominal shipping charge based on weight of the parcel.
  • For International shipping, please contact us for a shipping quote before placing the order.
  • The shipping will be chargeable for all products, if, under any offer.

Returns & Replacements

Our products are handmade and may have certain irregularities in the pattern which only adds to its beauty. Nevertheless in the rarest case if you wish to return our product below is the process.

In the unlikely event that your merchandise arrives damaged, or there is an issue in size you should email us the details along with a picture within 48 hours of receiving your order.

On confirmation over email from us, you will need to ship the product back to our address.

ITEMS ON SALE/OFFER ARE NOT ELIGIBLE FOR RETURN/EXCHANGE ONLINE

 CANCELLATIONS & EXCHANGE

When you shop with TheWeaves, it’s our topmost priority to deliver quality products. Our products are handmade and may have certain irregularities in the pattern which only adds to its beauty. Nevertheless in the rarest case if you wish to return, our Returns Policy is also easy and transparent.

We request you to please consider the following before placing an online order with us.

  • Certain product categories such as Fabrics, Dupattas & other customised items incl. Carpets & Rugs are not eligible for return/ exchange. If you have any queries about these, please contact us before placing an order, and we will be glad to assist before purchase.
  • Finished Sarees also wont be eligible for the return once ready.
  • In the unlikely event that your merchandise arrives damaged, or there is an issue in size you should email us the details along with a picture within 48 hours of receiving your order. On confirmation over email from us, you will need to ship the product back to our address. We will replace the returned item or issue a refund for cost of the product to the credit/debit card used for online shopping. Shipping charges of 300/- will be applicable incase of return or exchange.
  • Please note that depending on the screen-type and lighting conditions, there can be a marginal to noticeable difference in colors of the product. Also in case of cross colors color may appear different due to lighting overlap/tilt. You must accept these variations before buying such products online.

ITEMS ON SALE ARE NOT ELIGIBLE FOR RETURN/EXCHANGE ONLINE

In the event of your cancellation request being accepted, we shall refund the money if already paid towards the cancelled order within fifteen working days of cancellation of order. Please note that the transaction charges already incurred for payments- 2.5% for domestic transactions and 3.5% for international transactions- can not be refunded and the net refund amount will be reduced accordingly

Note – We will use your phone number to notify you about your orders via SMS.

If you would like to visit us, Please call/whatsapp us on: +91 9306605059 or e-mail us at support@theweaves.in for an appointment.

Address: The Weaves, 439-L, Model Town. Panipat-132103, Haryana (India)